Recently, at my business writing site, I shared some overused business words. One that did not make the list but should have is Guru. Social media is a breeding ground for gurus. Typically, self-professed. Consider the attached SlideShare presentation my personal Public Service Announcement. I wrote it for freelancers (of any kind) but it applies if […]
Customer Service Barriers Are So Dumb
Ah, customer service. The elusive, frustrating, and often missing element of our lives. At times it feels like organizations do everything within their power to put barriers in the way of customer service. Why is that? Customer Service Barriers A recent experience was like a race through the latest video game. The mission was to reach the reward […]
Creativity Set Free
I marvel at the creativity of a child. Observe children when they are young. Before technology Before someone says No Creativity takes hold as they explore the world around them. Dirt rains down from their own private sky. Fingers and toes become soldiers of fortune. Children create magic out of nothing. Why do we as adults try so […]