Today is my mom’s 93rd birthday. I am ecstatic to say she is extremely healthy. She’ll probably outlive me. After my dad passed away, I moved from San Diego to my mom’s home. She has an acre of land and there is plenty of tasks a 93-year-old should not have to do. It was about […]

How often do you have a box delivered to your home? In this age of online shopping, I would guess it happens on a regular basis. Now imagine the labels prevent you from opening the box. No matter how much you rip, tear or cut at that box, it simply will not open. Labels bind. […]

Which is worse? Bad customer service or no customer service? At least with no customer service, you are not assaulted with even more reasons to explode. You simply fume as you once more search for help or abandon the idea. I have a theory that certain customer service models are designed to wear you out. […]